INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide when you:

• Book an appointment
• Purchase products through Script by BB
• Create an online account
• Join our email or SMS list
• Complete a contact form
• Leave a review
• Contact customer support
• Participate in promotions or giveaways

Information collected may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Appointment history
• Purchase history
• Payment information (processed securely by third-party providers)
• IP address
• Device information
• Browser type
• Any additional information you voluntarily provide

HOW WE USE YOUR INFORMATION

We use your information to:

• Schedule and manage appointments
• Process product orders
• Provide customer service
• Send appointment confirmations and reminders
• Communicate regarding purchases or services
• Improve our website and customer experience
• Personalize marketing and promotions
• Send newsletters and promotional emails (with your consent)
• Send SMS updates or marketing (only if you opt in)
• Detect fraud and maintain security
• Comply with applicable laws

APPOINTMENT BOOKINGS

Appointments are securely managed through Mangomint.

When scheduling services, your personal information is collected and processed through Mangomint's secure booking platform.

This information is used solely for:

• Scheduling appointments
• Appointment reminders
• Payment processing
• Client records
• Customer communication

PAYMENTS

In-Store & Service Payments

Payments for services are securely processed through Mangomint and its PCI-compliant payment processing partners.

We never store your complete credit card information on our servers.

Online Orders

All online purchases made through Script by BB are securely processed by Shopify Payments and Shopify's authorized payment providers.

Your payment information is encrypted and handled according to PCI-DSS security standards.

SHIPPING INFORMATION

When you place an online order, we collect shipping information necessary to fulfill and deliver your purchase, including:

• Name
• Shipping address
• Email address
• Phone number

Shipping carriers may also receive this information solely for delivery purposes.

COOKIES & TRACKING TECHNOLOGIES

Our websites use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyze visitor traffic
• Provide personalized content
• Measure advertising effectiveness

You may disable cookies through your browser settings, although some website features may not function properly.

ANALYTICS

We may use Google Analytics to better understand how visitors interact with our website.

Google Analytics may collect information such as:

• Pages visited
• Time spent on the website
• Device type
• Browser type
• Geographic region
• Referral source

This information is aggregated and does not personally identify individual users.

ADVERTISING & META PIXEL

Our websites may use the Meta (Facebook) Pixel and similar advertising technologies.

These tools help us:

• Measure advertising performance
• Improve our marketing
• Deliver advertisements that may be more relevant to your interests

Meta may collect certain browsing activity in accordance with its own Privacy Policy.

EMAIL & SMS MARKETING

If you subscribe to receive promotional communications, we may send:

• Product announcements
• Promotions
• Exclusive offers
• Company updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.

If you opt into SMS marketing, you may opt out at any time by replying STOP to any message.

INFORMATION SHARING

We do not sell or rent your personal information.

We may share information only with trusted service providers necessary to operate our business, including:

• Mangomint
• Shopify
• Payment processors
• Shipping providers
• Email marketing platforms
• Analytics providers

These companies may only use your information to provide services on our behalf.

We may also disclose information:

• When required by law
• To comply with legal requests
• To protect our rights
• To prevent fraud
• To protect the safety of our customers

DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information.

While we work to protect your data, no method of electronic transmission or internet storage can be guaranteed to be 100% secure.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Request information about how your data is used

To exercise these rights, please contact us using the information below.

CHILDREN'S PRIVACY

Our websites are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we learn that such information has been collected, we will promptly delete it.

THIRD-PARTY LINKS

Our websites may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their individual privacy policies.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page along with the revised Effective Date.

CONTACT US

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.

The Brow Boutique
502-585-1447
info@thebrowboutiquelou.com

Script by BB
info@scriptbybb.com